Last updated: 25 September 2026
This policy explains how Distinctive Paving & Groundworks Ltd ("we", "us") collects and uses personal data when you use www.distinctive-paving.co.uk or contact us about paving, groundworks or landscaping work. We are the data controller for this information. We are a company registered in England and Wales, company number 10492034.
Who to contact
Email: info@distinctive-paving.co.uk
Phone: 01795 394265
Registered office: c/o Blue Sky Accountants Limited, Innovation Centre Medway, Maidstone Road, Chatham, Kent, ME5 9FD
What we collect
- Enquiry details you give us through our quote and contact forms, by email or by phone: your name, email address, phone number, postcode, company name, the service you are interested in and your message.
- Technical details needed to deliver the website securely: the page you submitted a form from, the date and time, and a one way scrambled (hashed) version of your IP address used only to stop spam and abuse.
- Cookie consent record: the choice you made in our cookie banner, a random consent reference and the date and time, so we can prove the choice you made.
- Analytics and marketing data, only if you accept those cookies. See our Cookie Policy.
Why we use it and our lawful basis
- To respond to your enquiry and prepare a quotation. Lawful basis: steps taken at your request before entering into a contract (Article 6(1)(b) UK GDPR).
- To carry out and manage the work if you become a customer. Lawful basis: performance of a contract.
- To keep our website secure and prevent spam. Lawful basis: our legitimate interests in protecting our systems.
- To keep business, tax and accounting records. Lawful basis: legal obligation.
- Analytics and marketing cookies. Lawful basis: your consent, which you can withdraw at any time using the Cookie Settings link in the footer.
We do not sell your personal data and we do not use it for automated decision making.
Who we share it with
We only share personal data where needed to run our business: our website host, our email provider, our customer relationship management (CRM) system which receives enquiries from this website, our accountants, and our insurers or professional advisers where required. Each acts under a written agreement and may only use your data on our instructions. If you accept analytics or marketing cookies, Google and Meta receive data as described in our Cookie Policy. Some of these providers may process data outside the UK, in which case we rely on UK adequacy regulations or the International Data Transfer Agreement to protect it.
How long we keep it
- Enquiries that do not lead to work: up to 24 months from your last contact, then deleted.
- Customer and project records: 6 years after the end of the contract, to meet tax and legal requirements.
- Cookie consent records: up to 24 months.
Your rights
Under UK data protection law you have the right to access the personal data we hold about you, to have it corrected, to have it erased, to restrict or object to our use of it, to data portability, and to withdraw consent at any time. To use any of these rights, email info@distinctive-paving.co.uk. We will respond within one month.
If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.